Initiate returns and reversals from the dashboard
You can now process ACH returns and reversals directly from any transaction detail page. Select any completed payment and choose from the full list of NACHA return codes with clear descriptions of when to use each one, or pick from predefined reversal reasons. Inline validation guides you through the process and one click submits. The transaction timeline updates in real time to reflect the request, showing exactly when it was initiated and by whom.
All return and reversal actions create an audit trail entry automatically. You can track the full history of disputes for any payment, including who initiated the action, which code was used, and the current status. This makes compliance reviews and customer support inquiries significantly faster. No more digging through logs or external systems to reconstruct what happened.
What's Changed
New Features
- Real-time NACHA compliance metrics. The ACH Return Rates page shows your overall, administrative, and unauthorized return rates against NACHA thresholds, color-coded for risk at a glance. Green when you’re below NACHA’s compliance caps (15% overall return rate, 3% administrative return rate), yellow approaching, red exceeding. Historical snapshots track trends over time with date-range filters and CSV export
Improvements
- When a banking partner flags a payment for return, the code and full description appear directly in the transaction timeline and on the transactions list — no need to cross-reference external systems or contact support to understand why a payment was returned.
- Return and reversal transactions now post offsetting entries to your ledgers automatically, with full metadata (NACHA code, reason, timestamp, link to original payment). The CSV export shows original payments and corresponding return entries side-by-side, making month-end close and audit prep run on a single file.
- Transaction timeline shows full return and reversal history with timestamps and the user who initiated each action.